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Merla Massage

 

Our No Show Policy

Respecting each other's time

 

Missed Appointments

When you book an appointment with either Bruce or Ama, that time is set aside for you - and ONLY you. We never double book and always try to be ready for you when you arrive. In return,we ask that you keep your promise to show up for your appointment on time.

Please understand that being self employed we only get paid when we deliver service... therefore missed appointment times, aka No Shows,  are costly for us.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment booked.

Illnesses and emergencies do happen.  Contact us and let us know what is going on.  Exceptions can be made, but NOT on a regular basis.

Cancellations

In the event that you unable to keep your scheduled appointment with us, please contact either Bruce or Ama  by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on the voicemail system.